That twitter follower hurt my feelings. :(

Posted by Laurinda Shaver

My name is Laurinda and I'm a twitter-oholic. Yes, many people don't understand the point of twitter but I have found to be a wealth of timely information about what I care about. There are great people who post really useful links. It saves time when I just click on their link as opposed to go hunting for information on my own. Two of my personal branding favs are @williamarruda and @kirstendixson.

Although, I am finding more and more businesses on twitter that completely miss the point. Today, I got a business (that shall remain nameless) that followed me at @videoBIO. I do my best to send a quick note everytime just to say hi, thanxs and humanize the connection. This was their response:
"Your direct message was received but we do NOT read DMs for this account. If you do want to contact us via Twitter, use @$%^&*"

So, I went out of my way to make and effort and reach out to you in a tool that you are in and you tell me that my message doesn't count. Humph. You hurt my feelings. If you are going to participate, participate fully.

As you are managing your online presence, think about the way people reach out to you and what kind of message you are sending. Do you have any examples like this? I'd love to hear them.